Join Our Team:
Inside the Service
Technician Role
“A Day in the Life of...”
Our mission is to consistently provide each of our customers with exceptional
service and superior products.
Since 1988, First Choice has delivered premier office coffee and water service,
building on the international expertise of our parent company, Daiohs Corporation.
Today we serve apartment complex managers to Fortune 500 companies with the
most complete range of offerings for the workplace kitchen and breakroom. It’s all
here—beverages, snacks, equipment, and service.
We offer more than 100 coffee choices, including nationally known roasters as well
as locally roasted coffees. Our customers can also opt for the classic assortment of
drinks such as soda, sports drinks, juices, bottle water and more. On the snack side
of things, our customers can choose quick and easy grab-and-go snacks from the
world’s top snack brands or even turn their breakrooms into a single-serve ice
cream parlor with our portable and counter top friendly ice cream machines. We
offer a wide range of options that can cater to all tastes and dietary preferences.
About First Choice
Please take a moment to enjoy the below video which highlights a day in the life of a Service Technician.
BREWING SUCCESS: A DAY IN THE LIFE OF OUR SERVICE TECHNICIANS
If you love the aroma of fresh-brewed coffee and the joy of brightening someone’s day, this role
could be your perfect blend. As a Service Technician, you’ll be the office hero—keeping
equipment running smoothly so our customers stay caffeinated, happy, and ready to conquer
whatever comes their way.
Each day is hands-on, fast-paced, and all about keeping the coffee flowing.
What You’ll Bring to the Table:
A strong work ethic and attention to detail.
A safe driving record and commitment to safety.
BREWING SUCCESS: A DAY IN THE LIFE OF OUR SERVICE TECHNICIANS
Your Daily Grind:
Keep the coffee flowing:
Perform scheduled and emergency service
calls, including installations, preventive
maintenance, repairs, and equipment
removals at customer locations.
Be the equipment expert:
Understand specifications, service
requirements, and products for all accounts
while training customers on proper use.
Hands on:
Refurbish and repair coffee equipment,
maintain tools and parts, and keep the
service area clean and orderly.
Deliver great service:
Communicate customer needs to the
team and ensure every service call leaves
customers satisfied and caffeinated.
Drive with Pride:
Maintain your service vehicle, keep it
stocked with parts, follow safety rules, and
support delivery routes when needed.
Stay organized and accurate:
Complete paperwork, service orders, and
reports in a timely manner, while
managing daily receipts, parts, and
inventory.
BREWING SUCCESS: A DAY IN THE LIFE OF OUR SERVICE TECHNICIANS
Brewing your Skills: Training the First Choice Way
Learn by doing:
Hands-on, on-the-job training provided from
day one.
Shadow and grow:
Work alongside a fellow Service Tech or
Operational Supervisor until you’re confident
with the basics. Expand your knowledge
and take on more responsibilities as you and
your supervisor are comfortable.
Stay sharp:
Ongoing equipment-specific training
offered through in-person sessions and
Zoom meetings with manufacturer reps.
Simple installs, no stress:
Our installs are straightforward (we’re not
plumbers!), and you’ll get the training you
need to feel comfortable.
We’ve got you covered:
All tools, supplies, and company-logo
apparel are provided (no need to buy your
own toolkit like in other industries).
BREWING SUCCESS: A DAY IN THE LIFE OF OUR SERVICE TECHNICIAN
As a Service Technician, you are the face of our company, representing us with every
customer interaction. You’ll be responsible for installing, maintaining, and repairing
coffee equipment at client locations and performing benched equipment repairs at
the company facility. This role ensures equipment operates efficiently and reliably,
providing high-quality coffee experiences for customers.
In this role, you’ll play a vital part in keeping workplaces energized, relationships
strong, and coffee service running seamlessly. Through dependable service and
quality products, you’ll help our customers stay productive, connected, and satisfied
throughout their day—because life is simply too short for poor service or cold
coffee...unless it’s iced!
ROUTE INCENTIVE PROGRAM
Service Technicians
In additional to your regular hourly pay, you will also receive a monthly bonus based
on the completion of customer filter changes:
Qualifying parameters:
The entire branch must have completed a minimum of 95% of filter changes and
equipment sanitations.
Each month the above is accomplished, you will receive a $150 bonus.
WHAT IT TAKES TO BE SUCCESSFUL AT FIRST CHOICE
Just like brewing the perfect cup, success at First Choice takes the right blend. Below are the key
ingredients that help our team thrive.
Great Customer Service
Teamwork
A Positive Attitude
Attention to Detail
Safety First Mindset
We hope you decide to join our team and help brew success, one cup at a time.
Thank you.